Thames Water - Priority Services

Thames Water offers a free service that provides extra care and support to those who need it most. Their priority services register is available to everyone that meets their eligibility criteria, you just need to sign up.

You can sign up our register if you or a family member:

• are eligible for a pension
• have restricted mobility or a physical disability
• have a chronic or serious illness
• need a consistent supply of water for a medical condition or equipment (such as dialysis or skin conditions)
• in need of foreign language or further communication support (such as dyslexia)
• have problems making decisions that affect your daily life (such as dementia)
• are registered blind or partially sighted
• are deaf or hard of hearing
• are living with a mental health condition
• are experiencing temporary life changes
• are a family with young children under 5

If you need your bills sent to you in a different format such as braille, large print, on a coloured background, read over the phone, or even emailed to you. You can even nominate a family member, friend, or carer to receive updates for you in emergencies.

If you're medically dependent on water or have restricted mobility, they can call you to explain what's happened and check if you need help.