Utilities
Gas
If you smell gas, call the national gas emergency number.
Telephone: 0800 111 999
Textphone: (via Relay UK): 18001 0800 111 999
Water
Thames water
24/7 customer care for emergencies, water quality, supply and leak enquiries.
Telephone: 0800 316 9800
Textphone: (via Relay UK): 18001 0800 316 9800
Affinity Water
Emergencies, water quality, supply and leak enquiries.
Telephone: 0345 357 2407
Textphone: (via Relay UK): 18001 0345 357 2407
Sutton and East Surrey Water
24 hour emergency line.
Telephone: 01737 772000
Textphone: (via Relay UK): 18001 01737 772000
South East Water
In an emergency.
Telephone: 0333 000 0365
Textphone: (via Relay UK): 18001 0333 000 0365
Electricity
UK Power Networks
In an emergency.
Telephone: 105 (in an emergency)
Textphone: (via Relay UK): 18001 105
Flooding
Environment Agency Floodline
Telephone: 0345 988 1188
Textphone: (via Relay UK) 18001 0345 988 1188
Broadband
BT
Monday to Friday, 8am to 9pm; Weekends and bank holidays, 8am to 8pm.
Phone number: 0330 1234 150
Text: HELP to 61998
EE
Monday to Friday, 8am to 9pm; Saturday and Sunday, 8am to 8pm.
Phone number: 0330 123 1105
Text: Text HELP to 66033
Text Relay (via Relay UK): 18001 07953 966 150
John Lewis Broadband
Monday to Friday 8am to 8pm, Saturday 9am to 7pm, Sunday 9am to 6pm.
Phone number: 0800 022 3300
NOW Broadband
8am to 8pm, 7 days a week.
Phone number: 03303 323 050
Plusnet
Monday to Friday 8am to 8pm, Saturday 9am to 7pm.
Sunday: 9am - 6pm
Phone number: 0330 1239 123
Text: Text HELP to 07800 008121
BSL: Plusnet British Sign Language
Shell Energy Broadband
Monday to Friday 9am to 7pm, Saturday, 9am to 6pm.
Phone number: 0345 172 0088
Text Relay (via Relay UK): Dial 18001 0345 172 0088
ky Broadband
7 days a week, 8:30am to 9pm.
Phone number: 0333 7591 018
vSSE Broadband
Monday to Friday, 8am to 6:30pm; Saturday and Bank Holidays, 10am to 6pm.
Phone number: 0345 601 9093
TalkTalk
Monday to Friday 9am to 7pm, Saturday, 9am to 6pm.
Phone number: 0345 172 0088
Text Relay (via Relay UK): Dial 18001 0345 172 0088
Virgin Media
Monday to Friday 8am to 9pm, Saturday 8am to 8pm, Sunday 8am to 6pm.
Phone number: 0345 454 1111