Accessibility statement

This accessibility statement applies to connecttosupportsurrey.org.uk.

This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

This means that:

• Our pages are written to be clear and easy to understand.
• The website is organised so you can find what you need.

You should be able to:

• Change colours, contrast levels and fonts.
• Zoom in up to 400% without the text spilling off the screen.
• Navigate most of the website using just a keyboard.
• Navigate most of the website using speech recognition software.
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

This website was designed to be compliant with the international standard Web Content Accessibility Guidelines (WCAG) 2.1 – Level AA.

The website is currently being modified to be compliant with the international standard Web Content Accessibility Guidelines 2.2 (WCAG) – Level AA.

Most of our website should be accessible. It should work well when used with access devices such as screen readers, braille readers, as well as smart phones and other devices.

These are the internet browsers that we support on our website.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some content on this website is not fully accessible and this includes:

• Links. These are not fully accessible to screen reader software
• Navigation. This is not fully accessible to screen reader software
• My favourites. This is not fully accessible to screen reader software
• Search reset filters

A detailed list of known accessibility issues and how we plan to address them is available further down this statement. We regularly review the site and add further issues to this statement as they are identified.

If you need information in a different format to the one that we provide, please email us at contact.centre@surreycc.gov.uk.

If you have difficulty using any part of our website or think that we're not meeting accessibility requirements, email us at contact.centre@surreycc.gov.uk and mark your email for the attention of the Web and Digital Services team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations').

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

The content listed below is non-accessible for the following reasons.

Links

Some of the links are very long which fails WCAG 2.2 success criterion 2.4.4 (link purpose). We are currently investigating how to improve this.

Content that's not within the scope of the accessibility regulations

Some services may have an online map. Maps are excluded from the accessibility regulations as long as any essential navigational information they provide is available.

Care Quality Commission widget

There is insufficient colour contrast between the text and background on some information presented in the Care Quality Commission widget. This fails WCAG 2.2 success criterion 1.4.3 (minimum contrast). We are currently investigating how to improve this.

Google translate widget

We're aware of the possibility that translated content might misspell or poorly pronounce some words like place names and other proper nouns. If a viable fix becomes available we will apply it. Contact us if you need any further help.

We are currently undertaking an accessibility review combining a manual test of a sample of pages, as well as using Siteimprove accessibility checker for automated testing of the full website.

We are developing an accessibility roadmap based on the outcome of our accessibility compliance review and this will show how and when we plan to improve accessibility on this website.

The new version of Web Content Accessibility Guidelines, WCAG 2.2 were published on 5 October 2023.

This will replace WCAG 2.1 as the legally required accessibility standard in October 2024.

We have discovered issues with our website against WCAG 2.2 standard.

We are working with our website provider and are proposing to meet this deadline by 30 December 2024.

This statement was prepared on 19 October 2023. It was last reviewed on 4 October 2024.

This website was last tested on 15 July 2024.

To prepare this statement an accessibility test was carried out by People Places Lives QA Team. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.